How To File A Complaint Against Your Mortgage Company
THIS WEBSITE DOES NOT PROVIDE LEGAL ADVICE: Before you file a complaint, requesting assistance or taking any action with your mortgage company, please be sure to SEEK LEGAL COUNSEL (this website should never be construed as offering legal advice). In addition to filing a complaint and/or contacting any one of the entities listed below to request assistance, you should contact an attorney first then contact a short sale real estate specialist like myself, and/or a legitimate mortgage loan counselor.
*****If you are going to file a complaint the government entities below require that you include the Loan Number(s), Borrower Names(s) and Property Address(es) in any communication. If you know your FHA Case Number, VA Case Number, Fannie Mae File Number or Freddie Mac File Number please be sure to include that as well.*****
When the Bank or Mortgage Company is Not Working with You
If your bank or mortgage company is not working with you to help avoid foreclosure or being very difficult with respect to short sales, I recommend that you file a complaint to help prevent foreclosure. The bank will definitely respond. The last two OCC complaints that I recommended clients file resulted in phone calls from the bank’s vice president’s office. The Consumer Financial Protection Bureau (CFPB) is newer and has been helpful. I would recommend that you start with the CFPB. You can also file complaints directly with major loan investors like Fannie Mae or Freddie Mac. Please see below for more information.
File a Complaint with the Consumer Financial Protection Bureau (CFPB)
The CFPB can help with any type of debt including mortgages, auto loans, credit cards, etc. You can file a complaint against the bank or mortgage company at Consumer Financial Protection Bureau (CFPB), which is a US government office whose website states: “Our mission is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products.” According to information I received, mortgage loan servicers and other lenders are REQUIRED to respond to inquiries/complaints filed with the CFPB and the CFPB will actually aggressively push the the loan servicers as needed. Regarding short sales and foreclosures, the CFPB can help with foreclosure issues, short sale valuation issues, short sale processing issues, delays in the short sale process, etc.
File a Complaint with the Office of the Comptroller of the Currency (OCC) – Administrator of National Banks
If your mortgage loan is serviced or owned (i.e. the “investor” on the loan) by one of the large national banks (see the partial list below), you can probably file a complaint against the bank at the Office of the Comptroller of the Currency (OCC) – Administrator of National Banks, which is a US government office set up as an independent bureau of the United States Department of the Treasury. You can find out more information regarding the OCC on the Wikipedia Office of the Comptroller of the Currency page.
Partial list of the large national banks which would fall under the jurisdiction of the OCC:
- Bank of America (BAC Home Loans and also formerly Countrywide)
- Bank of New York (also formerly Mellon Bank)
- Chase (JPMorgan Chase)
- CitiMortgage
- Commerce Bank, N.A.
- Green Bank
- OneWest
- Wells Fargo (also formerly Wachovia)
- U.S. Bank
Federal Financial Institutions Examination Council (FFIEC) Consumer Help Center
If your bank or mortgage company is not listed above, you can check to see if the OCC would regulate your bank or mortgage company by visiting the Federal Financial Institutions Examination Council (FFIEC) Consumer Help Center. You can find out more information regarding the FFIEC on the Wikipedia Federal Financial Institutions Examination Council page. If the search function on the FFIEC page indicates that the OCC does not supervise the bank or mortgage company that you want to file a complaint against, it will tell you the correct regulatory authority to pursue your complaint with.
File a Complaint with the Ombudsman of the Federal Housing Finance Agency (FHFA)
If your mortgage loan is owned (i.e. the “investor” on the loan) by Fannie Mae (FNMA) or Freddie Mac (FHLMC), you can file a complaint with the FHFA. The FHFA oversees Fannie Mae and Freddie Mac. The FHFA Ombudsman investigates complaints against Fannie Mae and Freddie Mac. You can email the FHFA Ombudsman (Ombudsman@fhfa.gov). You can also email the FHFA Consumer Complaints and Questions Department (ConsumerHelp@fhfa.gov).
File a Complaint with Fannie Mae (FNMA) or Freddie Mac (FHLMC) Directly
If your mortgage loan is owned (i.e. the “investor” on the loan) by Fannie Mae (FNMA) or Freddie Mac (FHLMC), you can file a complaint/request assistance directly with Fannie Mae and Freddie Mac.
You can contact Fannie Mae at Fannie Mae Borrower Outreach (borrower_outreach@fanniemae.com) and Fannie Mae Resource Center (resource_center@fanniemae.com).
You can contact Freddie Mac at Freddie Mac Borrower Outreach (borrower_outreach@freddiemac.com) and Freddie Mac Borrower Help (Freddie_Mac_Borrower_Help@freddiemac.com).
Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America’s Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments and live in the Nashville Tennessee area (Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson’s Station, Murfreesboro, Smyrna, LaVergne, Antioch, Columbia, Mt. Juliet, Springfield, Gallatin, Hermitage and Hendersonville), please contact Nashville Tennessee Short Sales and Foreclosures Expert for a free no obligation consultation to discuss your foreclosure prevention options including a short sale or short sales (if you have multiple properties).
Middle Tennessee Real Estate – Middle Tennessee Short Sales, Foreclosures, Short Sale Help and Foreclosure Assistance
I help people buy and sell real estate in Middle Tennessee and specialize in Middle Tennessee short sales, foreclosures, short sale help and foreclosure assistance (stop mortgage foreclosure).
Whether you are buying or selling real estate in middle Tennessee , my goal is to provide expert advice and exceptionally responsive customer service utilizing the best business practices, technology and systems available. Call or send me an email so we can discuss how I can best serve your Middle Tennessee real estate needs!
Jim McCormack (Middle Tennessee Short Sales and Foreclosure Help Expert)
Direct – Preferred and text: 615.796.6898
